Refund Policy

1.Scope

This policy explains how billing, cancellation and refunds work for subscriptions to the ALAbrish platform purchased from ALAbrish Technologies FZCO. Where you have signed an order form or enterprise agreement with different commercial terms, that document prevails over this page.

2.Billing cycle

• Subscriptions are billed in advance, monthly or annually depending on the plan you choose.
• All fees are quoted exclusive of VAT and any other applicable taxes, which are added at checkout or on the invoice.
• Subscriptions renew automatically at the end of each term unless cancelled beforehand.
• We email a receipt for every successful payment to the account's billing address.

3.Cancelling a subscription

You can cancel at any time from your account's billing settings, or by emailing ceo@alabrishtechnologies.com.

Cancellation stops the next renewal. Your plan stays active until the end of the period you have already paid for, and we do not pro-rate a refund for the unused remainder of that period unless this policy or local law says otherwise. After the period ends, your data remains available for export for 30 days before deletion.

4.Refunds we do give

• Duplicate or double charges, refunded in full once confirmed.
• A charge taken after a valid cancellation was submitted, refunded in full.
• Billing applied to the wrong plan or quantity through our error, refunded for the difference.
• A sustained platform failure that leaves the service materially unusable and is not resolved within a reasonable time, refunded pro-rata for the affected period.
• An annual plan cancelled within 14 days of a first-time purchase, where the account has not been used for production messaging.

5.Refunds we do not give

• Change of mind after the service has been used for production messaging.
• Unused capacity, seats or message volume within a period you have already paid for.
• Downgrades made partway through a billing period, which take effect at the next renewal.
• Suspension or termination resulting from a breach of our Terms of Service or Acceptable Use Policy.
• Outages or policy changes originating with a third-party channel provider rather than with our platform.

6.Channel and messaging charges

Conversation, template and per-message fees charged by WhatsApp, Meta, Telegram or TikTok are set by those providers and passed through to you at cost. Once a message has been sent, the provider has charged for it and we cannot reverse that charge. These amounts are therefore non-refundable, including where a campaign was sent in error.

7.Failed payments

If a payment fails we will retry and notify the billing contact. If the balance remains unpaid we may suspend the account after a reasonable grace period, and overdue amounts may accrue interest as set out in the Terms of Service. Service resumes once payment clears; data is retained during suspension for at least 30 days.

8.How to request a refund

Email ceo@alabrishtechnologies.com from the account's registered address with the invoice number, the amount, and a short description of what went wrong. We acknowledge requests within 2 business days and aim to decide within 10 business days.

Approved refunds are returned to the original payment method. Your bank or card issuer typically takes a further 5 to 10 business days to post the funds, which is outside our control.

9.Statutory rights

Nothing in this policy limits any non-waivable right you have under the consumer protection law of your country. Where such a right conflicts with this policy, that right prevails.